Female Dog Walker
IMG_2152.JPG

faq

Have questions?

We've got answers.

Who is Leads Pet Care?


Leads is your professional choice for pet-centric services in Manhattan, KS. Leads, formerly known as Manhattan Mutt Company, was launched in 2012. From the start, Leads was intentionally built as a professional organization. We actively seek advice and spend time learning the best practices from vets, dog trainers and doggie daycares. We exclusively hire folks with previous professional experience and continue to provide on-going educational opportunities to ensure the highest level of care is consistently provided to your pets.




Why should I hire Leads?


In short, if your animal is more than a pet, you should hire more than a pet lover! Let's be honest: anyone can feed a cat or walk a dog. But what happens if... - your cat exhibits early signs of bladder stones - would they be recognized? - your dog slips out of it's collar and runs off - what would the next step be? - your pet care provider is injured or sick - who will continue care? - another unexpected situation arises - will your caretaker know what to do? As professional pet care providers, Leads' formally trained staff has all of the "what if's" covered. If an emergency occurs, we have protocols in place and there's always someone on-call. Everyone is bonded for your peace of mind and insured to insulate you from liability.




What do you mean by "professional" pet care?


According to the Oxford Dictionary, a professional is someone who is "engaged in a specified activity as one's main paid occupation rather than as an amateur". At Leads, our sole job is to care for your pets! You don't have to worry about us forgetting to show up or backing out at the last minute. We schedule visits seven days a week, between 6am and 10pm. Our flexibility allows us to provide fully-customized care to best meet your family's unique needs. Once we confirm your booking, you can rest easy that we are committed to providing nothing less than excellent care while you're away!




What kind of training do you have?


All staff spend at least 30 days in training both in our office and alongside seasoned team members before we send them out on their own. Leads' training program formally teaches subjects such as animal body language, basic first aid, safety protocols and Leads' standards for care. By deliberately hiring folks with previous structured experience, combined with our internal training program, Leads' proudly offers the most qualified pet sitters and dog walkers in the Flint Hills!




You ask a lot of questions. How do you keep my information safe?


The information you provide is kept in password protected files, accessible only to you and Leads staff. Keys and garage codes are kept in locked key boxes, inside of our locked office, inside of an access-controlled building! We take pride in keeping your private info private. Additionally, all Leads employees sign non-disclosure agreements and are strictly forbidden to share client information with anyone outside of the company.




How much do your dog walking services cost?


Dog walking visits may be scheduled in lengths of 30, 45 or 60 minutes. Pricing begins at $24* per visit.




How much do your pet sitting services cost?


Because all pet sitting services are curated to best meet your family's needs, that's a challenging question to answer! Dogs typically require 3-4 visits per day; dog sitting pricing begins at $64*/day, per family. Our care for cats, fish, birds, reptiles and amphibians, caged pets and exotic pets begins at $17*/day. Farm visits are available, please contact us for more information.




Do you care for different kinds of pets?


Yes! We've got lots of dog, feline, feathery, fishy, farm and exotic friends!




Are there any fees for additional pets?


Nope! All pricing is per visit, per family.




Do you offer dog training?


We do not - you're probably thinking of our friends at Manhattan Mutt School!




Will you stay overnight in my home?


Unfortunately no, we do not offer overnight care at this time.




Do you have a facility?


All care is provided in your home, where your pets are likely to be most comfortable! We do not have a boarding facility, nor do we offer care in our homes. Should you ever need to drop off key or payment, we do have an administrative office inside of The Fellow. Please contact us to arrange a drop by!




My pet has a special need - can you help?


Chances are, yes! Our staff is trained to care for pets with many medical and/or behavioral considerations. During our no-charge, no-obligation consultation, we will ask plenty of questions to ensure our experience makes us the right fit to properly care for your pet's needs.




My pet needs medication - can you administer it?


We have quite a bit of experience administering medications, including pills, supplements, injections and inhalers. If we are not familiar with your pet's medication, we will ask more questions during our no-charge, no-obligation consultation to ensure we are completely prepared to properly care for your pet. There is no extra charge for administering medication! It's all in a day's work.




How can I join the Leads team?


We are always looking for folks to join the Leads family! You may be a good fit for us if you have experience working in a vet's office, doggie daycare or kennel, if you have extensive volunteer or fostering experience, if you're studying animal science or if you have other structured experience with animals.
Click here to apply!





Formerly Manhattan Mutt Company